Immuware Support Portal - First Time Here

Accessing the Help Center

The first time you visit our Help Center, you must create an account to access our content.

1. Sign in

Click Sign in in the upper right portion of the screen.

2. Sign up

Click Sign up at the bottom portion of the screen.

3. Enter your information

• Enter your full name.
• Enter the email address you use with Immuware.
• Click Sign up.
• You will receive a message that an Activation Link has been sent to the email you provided.

4. Email Confirmation

• Check your email for the User Activation email
• If you did not receive the activation email, please check your spam folder for emails from support@immuware.com. 
• Click the Set Your Password link to create your password and sign in

5. Welcome to the Support Portal!

You can now browse helpful how-to articles, submit a support request ticket, or check the status of your existing tickets.

Submitting a Request from the Support Portal

Once your Support Portal has been created, you can easily submit tickets to our Support team. Here's how:

Step 1: Log in to your Support Portal

Go to the Support Portal and sign in to your account.

Step 2: Submit a ticket

1. Click Submit a Request in the upper-right corner of the screen.
2. Fill out the request form.
3. Click Submit.

Step 3: View your submitted requests

1. Navigate to the Requests section of your account.
2. Select any request to open it.

Step 4: Add information to an existing request

If you forgot to include something on a request:

1. Open the request from the Requests section.
2. Click Add to Conversation below the request.
3. Enter your additional details and submit.